Privacy policy

Privacy Policy

Last Updated: Today

This Privacy Policy describes how Ever Brew collects, uses, discloses, stores, and protects personal information when you visit our website, make a purchase, interact with our store, contact us, or use any of our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically when you use our website, and from third-party service providers that help us operate our store.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to updates, or interact with our website, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment-related information

  • Customer support messages

  • Return, refund, or exchange requests

  • Any information you voluntarily provide to us

We do not directly store full credit card numbers. Payment information is processed securely by our payment providers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Products viewed

  • Date and time of visit

  • Referring website

  • Shopping cart activity

  • Checkout activity

  • Cookies and similar tracking technologies

  • Approximate location based on device or browser information

This information helps us operate the website, improve performance, prevent fraud, understand customer behavior, and improve the shopping experience.

Information From Third Parties

We may receive information from third-party partners and service providers, including:

  • Shopify and ecommerce platform tools

  • Payment processors

  • Shipping and fulfillment providers

  • Analytics providers

  • Advertising platforms

  • Fraud prevention tools

  • Customer support tools

  • Email and SMS marketing providers, if used

This information may help us process orders, deliver products, measure advertising performance, improve our website, and communicate with customers.

2. How We Use Your Information

We use personal information for business and operational purposes, including to:

  • Process and fulfill orders

  • Confirm purchases

  • Send order updates and shipping notifications

  • Provide customer support

  • Manage returns, refunds, and exchanges

  • Process payments

  • Prevent fraud and unauthorized transactions

  • Improve our website and customer experience

  • Personalize product recommendations and website content

  • Send marketing emails or messages, if you have opted in or where permitted by law

  • Measure and improve advertising performance

  • Comply with legal obligations

  • Enforce our store policies and terms

  • Protect the rights, safety, and security of Ever Brew, our customers, and our website

3. Cookies and Tracking Technologies

Ever Brew may use cookies, pixels, tags, and similar technologies to improve website functionality, remember preferences, analyze traffic, and support advertising.

Cookies may help us:

  • Keep items in your cart

  • Remember website preferences

  • Understand how visitors use our store

  • Improve website speed and performance

  • Measure marketing campaigns

  • Show relevant ads on third-party platforms

You may be able to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including cart and checkout functionality.

4. Advertising and Analytics

We may use analytics and advertising tools to understand website activity, improve our marketing, and show relevant ads.

These tools may collect or receive information from our website and other online services, including browsing activity, device identifiers, IP address, and purchase-related events.

Depending on applicable privacy laws, certain advertising activities may be considered “targeted advertising,” “sharing,” or “sale” of personal information. We do not sell personal information for money, but we may use advertising technologies that involve sharing information with advertising partners to help deliver relevant ads.

You may be able to opt out of certain advertising cookies through your browser settings, device settings, cookie preference tools, or privacy controls made available on our website.

5. How We Share Information

We may share personal information with trusted third parties that help us operate our business, including:

  • Ecommerce platform providers

  • Payment processors

  • Shipping carriers

  • Fulfillment partners

  • Fraud prevention providers

  • Customer support providers

  • Email and SMS service providers

  • Analytics providers

  • Advertising and marketing partners

  • Professional advisors, such as legal, accounting, or compliance providers

  • Government authorities, regulators, or law enforcement when required by law

We only share information as needed to operate our store, provide services, process transactions, comply with legal requirements, protect our business, or support marketing and analytics activities.

6. Payment Information

Payments are processed through secure third-party payment providers. Ever Brew does not directly store full credit card numbers or complete payment credentials.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

7. Order Fulfillment and Shipping

To fulfill orders, we may share necessary information with shipping carriers, fulfillment providers, and logistics partners.

This may include:

  • Name

  • Shipping address

  • Phone number

  • Email address

  • Order details

  • Delivery instructions, if provided

This information is used to process, ship, track, and deliver your order.

8. Marketing Communications

If you subscribe to marketing emails, SMS updates, or promotional messages, we may use your contact information to send offers, product updates, announcements, and promotional content.

You can unsubscribe from marketing emails by using the unsubscribe link included in our emails.

If SMS marketing is used, you may opt out by following the instructions included in the message, such as replying “STOP,” where applicable.

Even if you opt out of marketing communications, we may still send transactional messages related to your orders, payments, shipping, account activity, or customer service requests.

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders

  • Provide customer support

  • Maintain business records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax, accounting, and regulatory obligations

  • Enforce our policies and agreements

The length of time we retain information may vary depending on the type of information and the reason it was collected.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable safeguards.

11. Your Privacy Choices

Depending on your location, you may have certain privacy rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a copy of your personal information

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising or data sharing activities

  • Limit certain uses of sensitive personal information, where applicable

  • Appeal a privacy rights decision, where required by law

To submit a privacy request, contact us at:

Email: [INSERT PRIVACY EMAIL]

We may need to verify your identity before processing your request. Verification may require you to provide information that matches details associated with your order or account.

12. California Privacy Rights

If you are a California resident, you may have specific rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

These rights may include:

  • The right to know what personal information we collect, use, disclose, sell, or share

  • The right to access personal information

  • The right to request deletion of personal information

  • The right to correct inaccurate personal information

  • The right to opt out of the sale or sharing of personal information

  • The right to limit the use and disclosure of sensitive personal information, if applicable

  • The right not to be discriminated against for exercising your privacy rights

Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and device identifiers

  • Commercial information, such as products purchased, products viewed, order history, and transaction details

  • Internet or network activity, such as browsing behavior, pages viewed, cart activity, and interaction with our website

  • Geolocation information, such as approximate location based on IP address

  • Payment-related information processed by payment providers

  • Customer support communications

  • Inferences based on shopping behavior, preferences, and website activity

Sources of Personal Information

We may collect personal information from:

  • You directly

  • Your device or browser

  • Our ecommerce platform

  • Payment processors

  • Shipping and fulfillment providers

  • Marketing and analytics partners

  • Customer support tools

  • Fraud prevention providers

Business Purposes for Collecting Information

We collect and use personal information for purposes such as:

  • Processing orders

  • Delivering products

  • Providing customer support

  • Managing returns and refunds

  • Improving our website

  • Preventing fraud

  • Measuring advertising performance

  • Sending marketing communications

  • Complying with legal obligations

Sale or Sharing of Personal Information

Ever Brew does not sell personal information for money.

However, certain advertising and analytics activities may be considered “sharing” or “selling” under California privacy laws because they may involve the use of cookies, pixels, or similar technologies for cross-context behavioral advertising.

California residents may request to opt out of such sale or sharing by contacting us at [INSERT PRIVACY EMAIL] or by using any privacy preference tool made available on our website.

13. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state, these rights may include the ability to:

  • Access personal information

  • Correct inaccurate personal information

  • Delete personal information

  • Obtain a portable copy of personal information

  • Opt out of targeted advertising

  • Opt out of the sale of personal information

  • Opt out of certain profiling activities, where applicable

  • Appeal a decision regarding a privacy request

To submit a request, contact us at [INSERT PRIVACY EMAIL].

14. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

15. International Users

Ever Brew operates primarily for customers in the United States.

If you access our website from outside the United States, your information may be processed, stored, or transferred to the United States or other countries where our service providers operate.

By using our website, you understand that your information may be transferred to locations that may have data protection laws different from those in your location.

16. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

17. User-Generated Content and Reviews

If our website allows customer reviews, testimonials, ratings, or user-generated content, any information you submit may be visible to other visitors.

Please do not include sensitive personal information in public reviews or comments.

We may use reviews, testimonials, or feedback for marketing, customer experience, or website improvement purposes, where permitted by law.

18. Do Not Track Signals

Some browsers may transmit “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to them.

Where required by applicable law, we may recognize legally required opt-out preference signals, such as Global Privacy Control, if supported by our website tools or service providers.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technologies, or business operations.

When we update this policy, we will revise the “Last Updated” date at the top of this page.

Your continued use of our website after any changes means you accept the updated Privacy Policy.