Return and Refund Policy

At Ever Brew, we want you to feel confident when shopping with us. This Return and Refund Policy explains how returns, refunds, exchanges, cancellations, and damaged or defective items are handled for purchases made through our website.

Please read this policy carefully before placing your order.

Return Window

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item must meet the following conditions:

• The item must be returned within 30 days of delivery.

• The item must be in the same condition that you received it.

• The item must be unused, undamaged, clean, and in its original packaging whenever possible.

• All accessories, manuals, inserts, parts, and original product components must be included.

• Proof of purchase, such as your order number or confirmation email, is required.

Because coffee machines and brewing appliances come into contact with food, water, coffee, and other consumable materials, items that show signs of use, misuse, damage, missing parts, heavy wear, or improper handling may not be eligible for a return unless the product is defective.

How to Start a Return

To start a return, please contact us at:

Store: Ever Brew
Website: https://geteverbrew.com

Please include the following information in your return request:

• Your full name

• Your order number

• The email address used at checkout

• The reason for the return

• Photos or videos of the product, if the item is damaged, defective, or incorrect

Once your return request is reviewed, we will provide return instructions. Please do not send your item back before contacting us and receiving return authorization.

Items returned without prior approval may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your return tracking number. Ever Brew is not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address by the carrier.

If the return is approved due to our error, such as receiving the wrong item or a defective product, we may provide a prepaid return label or another return solution at our discretion.

Return Address

Returns must be sent to the return address provided by our support team after your return request is approved.

Please do not return products to the manufacturer or to any address listed on the original shipping label unless our support team specifically instructs you to do so.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method.

Please allow processing time for your bank, credit card provider, or payment provider to post the refund to your account. Depending on your payment method and financial institution, this may take several business days after the refund has been issued.

Original shipping fees, shipping protection fees, priority processing fees, and any other non-product charges are non-refundable unless the return is due to an error on our part.

Partial Refunds

In some cases, only a partial refund may be granted. This may apply if:

• The item is returned with missing parts or accessories.

• The item is not in its original condition.

• The item shows signs of use, damage, stains, odors, or wear.

• The product packaging is damaged or incomplete.

• The item was returned after the approved return window.

• The return requires additional handling due to customer-related damage or missing components.

Ever Brew reserves the right to refuse a return or issue a partial refund if the returned item does not meet the conditions of this policy.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos of the product

• Photos of the shipping box and packaging

• Photos of any damaged parts, labels, or accessories

We will review the issue and, if approved, offer an appropriate solution such as a replacement, return, refund, or other resolution depending on the situation.

Damage caused by misuse, improper setup, accidental damage, neglect, unauthorized repair, normal wear and tear, or failure to follow product instructions is not considered a defect.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange for the same item, please contact us at [INSERT SUPPORT EMAIL] with your order number and details about the issue.

Exchanges are subject to product availability.

Order Cancellations

We can only cancel orders before they have been processed, fulfilled, or shipped. Once an order has been shipped, it can no longer be cancelled. In that case, you may request a return after the item is delivered, subject to this Return and Refund Policy.

Shipping Delays

We work to process and ship orders as quickly as possible. Delivery times may vary depending on product availability, shipping carrier performance, address accuracy, weather, holidays, and other circumstances outside our control.

If we are unable to ship your order within the stated timeframe, or if no timeframe was provided, within the required period under applicable rules, we will notify you and provide available options, which may include agreeing to a revised shipping date or cancelling the order for a refund.

Lost or Stolen Packages

If tracking shows that your order was delivered but you did not receive it, please first check your mailbox, front desk, building office, neighbors, family members, or other secure delivery areas.

Ever Brew is not responsible for packages marked as delivered by the shipping carrier. However, we will do our best to help you review the situation.

You may also need to contact the shipping carrier directly to file a missing package claim.

Non-Returnable Items

The following items may not be eligible for return:

• Items returned after the 30-day return window

• Items without proof of purchase

• Items that are used, damaged, or missing parts

• Items not returned in their original packaging when required

• Items damaged due to misuse, neglect, improper installation, or unauthorized repair

• Gift cards, if offered

• Final sale or clearance items, if clearly marked as final sale at the time of purchase

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to us due to an incorrect or incomplete shipping address provided by the customer, any reshipping fees, return shipping costs, or carrier fees may be deducted from the refund.

Please make sure your shipping address is complete and accurate before placing your order.

Warranty or Manufacturer Support

Some products may include a manufacturer warranty. Any manufacturer warranty is provided by the manufacturer and may be subject to separate terms and conditions.

Ever Brew may assist customers with general order-related questions, but manufacturer warranty claims, repairs, or replacements may need to be handled directly with the manufacturer when applicable.

Changes to This Policy

Ever Brew reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with the updated effective date.